Service

Customer Service

SWS-Service - Technical Support & On-Site Assistance

Our technical service offering covers all operational requirements related to our solutions, including:

• On-Site Service Technicians
  Our qualified service technicians are available for technical inspections, maintenance work, commissioning, and troubleshooting. Billing is transparent and based on an hourly rate.
• Service Packages
  For clearly defined service tasks that include both preparation and follow-up work, we offer fixed-price packages. This option is ideal for planned interventions or regular maintenance cycles.

SWS Cold Chain Training & Workshops

We ensure that your team fully understands and can optimally operate our systems.

• We create a fully customised service package tailored precisely to your needs.
• Whether you require flexible support on an hourly basis or prefer a comprehensive Service Level Agreement, SWS develops the solution that fits your requirements best.

Specialised Additional Services

In addition to our standard services, we offer tailored solutions that are precisely aligned with your project needs. These may include:

• Special configurations
• Custom technical analyses
• Consulting for process optimisation
• Project support and technical documentation

These additional services are billed based on time and effort or as individually defined fixed-price packages.